AGB's

General Terms and Conditions (GTC)

Bed & Breakfast Müllers Klostermühle

1. Scope and Conclusion of Contract

  1. A binding accommodation contract comes into effect upon completion of a booking (oral, written, or via portals) as well as upon arrival.

  2. By booking, the guest automatically accepts these GTC as binding.

2. Arrival and Departure (Check-in / Check-out)

  1. Check-in Times: Room occupancy is possible from 3:00 PM to 6:00 PM and from 8:00 PM to 10:00 PM.

  2. Late Arrival: Check-in after 10:00 PM is subject to prior arrangement and information (notice/instructions) provided at the hotel entrance door.

  3. Early Check-in: Access to the room before 3:00 PM must be requested and confirmed in advance; otherwise, there is no entitlement to early access.

  4. Check-out: Rooms must be vacated by 11:00 AM at the latest on the day of departure.

3. Payment and Cancellation Terms

  1. Standard Period: Cancellations are free of charge up to 7 days prior to arrival.

  2. Special Periods: For long-term stays, high-season bookings, bridge days, or group bookings, the owner reserves the right to change cancellation deadlines in writing.

  3. Non-refundable Rates: These are 100% payable immediately after booking. Refunds are excluded. We strongly recommend taking out travel cancellation insurance.

  4. Payment Guarantee: For direct bookings (not via portals), a deposit of 40% is due one week before arrival. Without timely receipt of payment, there is no entitlement to the reservation at the agreed price. Verbal agreements are excluded.

4. Stay with Dogs

  1. Registration: Dogs must be registered in advance.

  2. Fees: The cost is €10 per day. For dogs with heavy shedding or heavy soiling, the fee increases to €20 per day.

  3. Hygiene: Pets are strictly prohibited in hotel beds. In the event of a violation, the costs for intensive or chemical cleaning will be charged separately on the day of departure.

  4. Large Breeds: Prior information is mandatory for very large dogs (e.g., Bernese Mountain Dogs, Wolfhounds). The owner reserves the right to refuse entry in cases of extreme size or strong animal odor.

  5. Liability: The guest is fully liable for all damage caused by pets, to be settled via their pet liability insurance.

5. Smoking Ban & Fire Protection (Sawmill)

  1. A strict smoking ban applies throughout the building and at the windows.

  2. In case of non-compliance, a cleaning fee of €150 will be charged.

  3. Danger to Life: Smoking at the windows of the rear rooms (facing the sawmill and straw storage) is strictly prohibited. Violations will result in a report to the authorities for endangering fire safety without exception.

6. Building Characteristics & Liability

  1. Accessibility: The hotel is a listed historic building and is not barrier-free. There is no elevator. Rooms on the 1st and 2nd floors are accessible only via wooden stairs.

  2. Liability: Use of the stairs is at your own risk. The owner is not liable for damage resulting from negligent use.

  3. Climate Control: There is no entitlement to air conditioning. Fans are provided in summer. Due to the location on the mountain, the building cools down naturally from approx. 6:00 PM.

7. Room Use and House Rules

  1. Single Occupancy: Single rooms are intended for one person only. For single occupancy of double rooms, pricing is at the owner's discretion; a discount is not automatically applied.

  2. Visitors: Unregistered visitors are not permitted in the rooms and must be registered in advance.

  3. Quiet Hours: Night rest must be observed from 10:30 PM.

  4. Security: The front door must always be closed upon entering, but for safety reasons (escape route), it must not be locked.

8. Final Provisions

Should any passages be formulated incorrectly or be ineffective, an interpretation corresponding to the intended meaning shall apply in the event of a dispute.

We wish you a pleasant stay. These General Terms and Conditions (GTC) apply exclusively to our hotel and the holiday apartment.