AGB's

General Terms and Conditions (GTC)

These General Terms and Conditions apply exclusively to our hotel and the holiday apartment.

Accommodation Agreement of Müllers Klostermühle

1. Conclusion of the Accommodation Agreement

1.1 With the booking, which can be made verbally, in writing, by telephone, via the internet, or by email, the guest makes a binding offer to the accommodation establishment for the reservation.

1.2 The accommodation agreement is concluded with the booking confirmation. No specific form is required for this.

1.3 The booking is made by the booking guest, also for the number of people specified in the booking. The booking guest is liable for these contractual obligations as for their own obligations.

1.4 The confirmation is made by telephone, email, on the website, or on the booking portal.

2. Reservation

2.1 The conclusion of the accommodation agreement obligates the contracting parties to fulfill the mutual obligations arising therefrom for the entire duration of the agreement.

a. The hotelier is obligated to keep the room available according to the booking.

b. The guest is obligated to pay the price for the period (duration) of the room booking.

3. Cancellation by the Guest

3.1 It is pointed out that the guest – regardless of the type of booking method and the length of stay – has no general free statutory right of cancellation or withdrawal with regard to the concluded accommodation agreement.

3.2 In the event of cancellation or other non-utilization of the booked accommodation (in whole or in part), the guesthouse's claim to payment of the agreed accommodation price, including the catering portion, remains in effect.

3.3 After the start of the rental period, in the event of early departure, the payment made for the booked time will be forfeited.

3.4 In principle, and also for a contract duration of more than 1 month, there is a payment obligation for the entire agreed rental period.

3.5 The hotelier has a claim to payment for all services before departure and accordingly a statutory lien on the guest's brought-in items.

4. Arrival

4.1 The approximate arrival time should be communicated to the guesthouse at least 24 hours in advance.

a. Room occupancy on the day of arrival from 3:00 PM.

b. Room to be vacated on the day of departure by 12:00 PM.

4.2 The key handover takes place on site with instruction, either in person or in writing.

4.3 Billing is done via the portals or via the hotel's payment system.

5. Liability

5.1 The guest is fully liable for any damage they cause during their use.

5.2 In case of loss of keys, the tenant is liable for 150 euros, as the cylinders must be completely replaced.

5.3 The landlord cannot be held liable for short-term failure of furnishings, public utilities, etc. A price reduction is excluded. The same applies to force majeure. The landlord reserves the right to change the furnishings of the guesthouse. The landlord is entitled to enter the hotel room if necessary, e.g., for urgently needed repairs and for watering flowers.

5.4 The landlord is not liable for valuables.

5.5 The use of the paths to the garden, the stairs, and the furnishings, etc., is at your own risk.

6. Dogs

Dogs are generally allowed. However, fees apply depending on their size and coat. The host reserves the right to deny access to the hotel for dogs with extremely heavy coats and strong odors, for example when wet. A fee for dogs is charged for the entire stay; in exceptional cases of heavy soiling, a daily fee will be charged. It is strictly forbidden to let dogs sleep in the beds. In case of violation, extra charges will be applied. In extreme cases, the guest will be asked to leave the premises. Dogs must not run freely in the hotel.

7. Smoking, Order, Damage

7.1 Smoking is strictly prohibited in all areas of the hotel. In case of violation, the hotel will charge a fee of EUR 100.00. The same applies to tampering with smoke detectors or the unauthorized use of fire extinguishers. In case of violation, the hotel will charge a fee of EUR 250.00. The hotel reserves the right to claim higher damages if, for example, the hotel is billed for a fire department deployment or a fire caused by unauthorized smoking has damaged hotel property. Bringing illegal drugs and weapons is strictly prohibited and will lead to immediate expulsion from the premises. In any case, the relevant authorities will be notified immediately.

Should some passages be incorrectly or ineffectively worded, a meaning-based interpretation shall be made in the event of a dispute.

We wish you a pleasant stay.

These General Terms and Conditions (GTC) apply exclusively to our hotel and the holiday apartment.