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General Terms and Conditions (GTC)

 

These General Terms and Conditions (GTC) apply exclusively to our hotel and the holiday apartment.

 

Accommodation Agreement for Müllers Klostermühle Accommodation Establishment

 

1. Conclusion of the Accommodation Agreement

1.1 By making a booking, which can be done verbally, in writing, by phone, via the internet, or by email, the guest makes a binding reservation offer to the accommodation establishment.

1.2 The accommodation agreement is concluded upon confirmation of the booking. No specific form is required for this confirmation.

1.3 The booking is made by the booking guest, also for the number of people specified in the booking. The booking guest is responsible for these contractual obligations as if they were their own.

1.4 The confirmation is made by phone, email, on the website, or on the booking portal.

2. Reservation

2.1 The conclusion of the accommodation agreement obliges the contracting parties to fulfill their mutual obligations for the entire duration of the agreement.

a. The innkeeper's obligation is to have the room ready as ordered.

b. The guest's obligation is to pay the price for the booked period (duration) of the room.

3. Guest's Withdrawal

3.1 Please note that the guest – regardless of the booking method and the duration of the stay – has no general right to free legal termination or revocation concerning the concluded accommodation agreement.

3.2 In case of cancellation or other non-utilization of the booked accommodation (in whole or in part), the accommodation establishment's claim to payment of the agreed accommodation price, including the meal portion, remains.

3.3 After the start of the rental period, in case of early departure, the payment made for the booked period will be forfeited.

3.4 Generally, and also for contract durations longer than 1 month, payment is required for the entire agreed rental period.

3.5 The innkeeper has a claim to payment for all services before departure and, accordingly, a legal lien on the guest's brought-in belongings.

4. Arrival

4.1 The approximate arrival time should be communicated to the accommodation establishment at least 24 hours in advance.

a. Room occupancy on the day of arrival from 3 PM.

b. Room must be vacated on the day of departure by 12 PM (noon).

4.2 Key handover takes place on-site with an introduction, either personal or written.

4.3 Billing is done via the portals or through the hotel's payment system.

5. Liability

5.1 The guest is fully liable for damages caused by themselves during their use.

5.2 In case of key loss, the tenant is liable for 150 Euros, as the cylinders must be completely replaced.

5.3 The landlord cannot be held liable for short-term failure of furnishings, public utilities, etc. A price reduction is excluded. The same applies to force majeure. The landlord reserves the right to change the guesthouse's furnishings. The landlord is entitled to enter the hotel room if necessary, e.g., for urgently required repairs or for watering plants.

5.4 The landlord is not liable for valuables.

5.5 The use of the paths to the garden, stairs, and facilities, etc., is at your own risk.

6. Dogs

Dogs are generally allowed. However, fees apply depending on size and shedding. It is at the host's discretion to deny access to the hotel for dogs with extreme shedding and strong odor, for example, when wet. A fee for dogs is charged for the entire stay; in exceptional cases of heavy soiling, a daily fee will be incurred. It is strictly forbidden to let dogs sleep in the bed. In case of violation, extra charges will be applied. In extreme cases, a house eviction will occur. Dogs are not allowed to roam freely in the hotel.

7. Smoking, Order, Damages

7.1 Smoking is strictly prohibited in all areas of the hotel. In case of violation, the hotel will charge a fee of EUR 100.00. The same applies to tampering with smoke detectors or unauthorized use of fire extinguishers. In case of violation, the hotel will charge a fee of EUR 250.00. The hotel reserves the right to claim higher damages if, for example, the hotel is charged for a fire brigade deployment or a fire caused by unauthorized smoking has damaged hotel property. Bringing illegal narcotics and weapons is strictly prohibited and leads to immediate house eviction. In any case, the competent authorities will be notified immediately.

8. Down Payments

Non-cancellable bookings made by phone must be transferred directly to validate the contract. For bookings on the provider's website, a credit card is stored and verified. For bookings through booking portals, direct payment by credit card is automatically processed by the portal.

Bookings made by phone require a 30% down payment after booking.

9. Cancellations

For cancellations, the cancellation conditions apply. Cancellations can be made free of charge up to seven days before arrival, unless a different agreement has been made. Non-cancellable bookings are considered non-cancellable and will be treated as such.

Should any passages be incorrectly or ineffectively formulated, in case of a dispute, an interpretation corresponding to the meaning shall apply.

We wish you a pleasant stay.

These General Terms and Conditions (GTC) apply exclusively to our hotel and the holiday apartment.